Objective

• The system is to provide an automated means of handling the various Service Requests / Incidents that are raised on a daily basis
• The System also provides a birds eye view of the various Requests / Incidents and provides a mechanism to measure the current service levels provided against predefined Service level Agreements
• The means of measuring the performance levels at different points of time.
• Management of Service Request
• Management of Incidents
• Generation of Baselines and Reports
• Metrics Generation
• Statistical Charts such as Pareto and Weighted Pareto Chart can be analyzed for Improvement opportunities
• Preventive Actions can be tracked to closure
• System drives identification and recording of the Improvement Opportunities
• System designed to provide a greater Insight into the emergencies faced by the Plant
• Serves as a repository of the emergencies / abnormal situations faced by the Plant leading to a disruption in the production
• Provides Key Indicators such as Average Loss of Plant due to Various Incidents and the Mean time between Incidents, Ageing of Preventive Actions etc for the Management to take informed decision
• Comparison between Various Baselines to measure the Benefits achieved
• Serves as a Knowledge base which can aid new Recruits to go through the past case histories and understand the Plant
• Statistical Charts such as Pareto and Weighted Pareto Chart can be analyzed for Improvement opportunities
• Preventive Actions can be tracked to closure. System drives identification and recording of the improvement opportunities
• System Developed and conceived by domain experts
• Easy to use Graphical User Interface
• Reports on XL Spreadsheet / Pdf